Shipping and payment terms
General shipping and payment information
Orders are usually ready for shipping within 24-72 hours and are forwarded to the shipping department. Important: the delivery will only take place after receipt of payment!
The shipping for your orders is standard via YunExpress/Hermes (8-16 working days) or if you select the "Faster premium shipping" at checkout via DHL (4-12 working days, 3€ surcharge).
The default shipping time is:
Germany (8-16 working days) or premium shipping (4-12 working days)
Austria (8-16 working days)
Switzerland (8- 16 working days)
Our shipping times apply from the shipping confirmation.
(IMPORTANT: Due to the Covid-19 situation, there may be slightly delayed delivery times, but we do our best to make everything fit, however we ask for your understanding if it takes a few days longer.)
PAYMENT
We offer you the following payment options for your order:
Purchase on account via Klarna, Prepayment (bank), PayPal, Amazonpay, credit card (MasterCard, VISA, American Express, SOFORT), instant transfer
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.